What Happens When You Text Our Concierge Team
Luxury isn’t just about the plane. It’s about what happens the moment you say, “I’m ready to go.”
At ETA Jets, concierge isn’t a department — it’s a mindset. Whether it’s a 2 a.m. request for a jet in Turks, a bottle of vintage Krug on board, or coordinating a yacht pickup directly from your arrival port, our team lives for the details.
So what really happens when you text our concierge line? Let’s break it down.
Step 1: You Message Us
DM us on Instagram. Shoot a quick text. Fill out the form on our site. However you prefer to connect, we’re listening — 24/7.
What you might say:
- “Can you get me to Miami by 3pm tomorrow?”
- “Need a jet + Sprinter van for 6. Can we make it happen tonight?”
- “Can I get a quote for a 3-day charter from West Palm to Teterboro?”
Step 2: We Start Moving
We immediately tap our network of over 7,000 aircraft and exclusive operators across the country. If we’ve flown you before, we already know your preferences. If it’s your first time, we’ll ask a few quick questions:
- Preferred airports or travel times
- Number of passengers
- Pets or special needs on board
- In-flight catering or Wi-Fi preferences
From there, we start tailoring your options — not just any jet, but the right one for your route, your group, and your vibe.
Step 3: You Get Options. Real Ones.
Within minutes, you’ll get a curated list of flight options, aircraft specs, and pricing.
Need a faster response? Just say the word. Want to split legs between different airports? We’ll make it work. Curious what jet gives the most headroom for your 6’6” business partner? We’ve got answers.
We don’t throw random links at you — we send personally vetted aircraft that meet your standards and exceed expectations.
Step 4: We Handle the Rest
Confirm your flight, and we’ll lock everything in:
- Crew
- Catering
- Ground transportation
- Tailored itinerary
All you do is show up. From start to wheels up, we’re with you every step of the way.
This Isn’t a Call Center — It’s the ETA Standard
Our concierge team isn’t a bot or outsourced helpdesk. It’s a tight-knit crew of professionals who live and breathe hospitality. We anticipate needs, solve problems before they arise, and understand that true luxury is invisible when done right.
So the next time you text us, just know — you’re not making a request.
You’re starting an experience.
